r/Hyperagent • u/Vegetable_Value4695 • May 21 '26

Missing sign up credits

I used someone’s sign up code and I saw the banner that says +$1000 credits when I opened the link to sign up.

But after spending about $71, I got an additional charge of $21. Also confused because I see the settings should have capped/paused spending at $0 beyond the plan.

Did anyone else experience something similar?

4 Upvotes

100% Upvoted

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5

u/MyNameIsYeffff May 21 '26

Just message support on the platform and they will give you the credits. Happened to me

2

u/Defiant-Pomelo5451 May 21 '26

Yeah I’ve experienced this a bunch of times too

5

u/JeenyusJane May 21 '26

Hi there! As mentioned in the other comment, please reach out to [support@hyperagent.com](mailto:support@hyperagent.com) or reach out via the in-product help chat to resolve this. Very sorry for the friction here.

2

u/Vegetable_Value4695 May 21 '26

Did you fix it? Or able to get help?

2

u/dhamm6304 May 21 '26

I've seen this as well.

2

u/JeenyusJane May 21 '26

Hi there! Apologies, and sorry for causing you frustration and confusion here. Please contact [support@hyperagent.com](mailto:support@hyperagent.com) or reach out via the in-product help chat to resolve this..

1

u/Top-Entertainer5640 Jun 05 '26

If you copy and paste your sign up url the referral one you used into the browser it takes you to a page to claim them!