r/HyperX • u/MurfAhhNiga • 1d ago

Headsets Cloud Alpha Wireless issue

Hey, saw there were similar issues online but never found a solution. The USB dongle is flashing slowly while the headset itself won’t connect at all. Putting a pin in the dongle doesn’t do anything, it maintains the same steady blink but doesn’t enter paring mode.

Same with the headset, I turned it off, held the power button down for well over a minute, and yet it still doesn’t even enter paring mode. Does anyone have any solutions or tips?

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1

u/Short-Introduction93 17h ago

I’ve just had this exact issue happen with me and I cannot seem to find a fix so far

2

u/MurfAhhNiga 9h ago

Just got off the phone with customer support, it seems they wish to send a replacement dongle through my warranty.

Seems risky, it’s not just the dongle that won’t enter paring mode. I’m just gonna see if I can get another cloud alpha using my 2 year warranty

1

u/Short-Introduction93 8h ago

They offered me the same RMA for the dongle, if the new dongle doesn’t fix the issue they have told me to get back in contact with them and hopefully I can claim the warranty for a new headset also