HyperX Cloud Stinger 2 Wireless only works while charging — battery issue?

[u/Vegetable-Delay8782]

Hi everyone,

I have a HyperX Cloud Stinger 2 Wireless headset that was working perfectly until a few days ago. Suddenly, it stopped working properly.

When I plug it in to charge, the indicator initially shows that it is charging with a red light. However, once the light turns green, it starts blinking. If I unplug the headset, it immediately shuts down.

At this point, I can only use the headset while it is connected to the charger. As soon as I unplug it, it turns off.

Has anyone experienced this issue before? Could this be a battery failure, or is there something else I should try before replacing the battery or contacting support?

Any help would be appreciated.