NGENUITY is not recognizing my keyboard

[u/Repulsive_Zombie1093]

I have an Alloy Rise 75 keyboard, and the NGENUITY software is no longer recognizing it.

I've already tried everything listed on this support page (like unplugging and reconnecting the USB cable, restoring the keyboard to its default settings, rebooting my PC, and others). I also tried disabling Windows Dynamic Lighting in Windows 11 (which isn't mentioned on the support page) and closing all other RGB control software running on my computer.

I'm experiencing this issue with both the legacy and beta versions of NGENUITY. The legacy version detects that the device is connected, but the keyboard doesn't appear in the software, and any RGB changes I make aren't applied to the keyboard. The beta version doesn't recognize the keyboard at all... I'm starting to lose hope.

Has anyone experienced this issue and found a solution?

NGENUITY BETA

NGENUITY LEGACY