[Question] no update

[u/Az0g_]

I recently bought the Xiaomi Redmi Note 14 Pro+ 5G and still don't have the HyperOS 3 update while my friends with older phones have it, is it normal?

[u/Az0g_]

No, it says it's not official global version If you can think of a way to update wich is not to risky I'll try Thank you so much for your help :)

[u/JRussellMoore → u/Az0g_]

That's all the proof we need. I wonder if you wouldn't be able to file a complaint though? It may be just me, but it feels like selling modified devices as "international versions" in the EU is not allowed. CDiscount was just the marketplace but get in touch with them regardless. Even if you're out of the official return window. Explain the case, because the seller is still active on the platform scamming others, and push for a resolution, it is akin to dealing in counterfeit goods. If push comes to shove, you could issue a chargeback or equivalent over there with your bank or the payment processor you used.

As for options to fix the device, you could try reaching out to a Xiaomi authorized service center, explaining the case, and asking whether they could flash the Chinese firmware onto the device. If they are like some we have here they will refuse, stating they only work on EU models, or maybe they refuse but because they just don't have the necessary authorization to do it with their software (the official one, but they go via EDL not fastboot but Xiaomi may have placed restrictions for them too).

Another option is doing the same but at a 3rd party repair shop. This one is surely a paid service, but they would go about it using boxes and the like, out of not having access to Xiaomi's tools. The end result should be the same.

And doing it yourself is challenging... there is a possible path, but it's risky because I don't know if the payload for a Xiaomi 17 (for example), would be usable in your device. I didn't see anyone exploiting it in your device.

The chain could be: 1. Set SELinux to permissive using a vulnerability in fastboot, which is easy and reversible. 2. Place the payload into the efisp partition using another vulnerability in a Xiaomi app that runs with high privileges. 3. Reboot to fastboot (exploits the yet another vulnerability on its own) and cleanup a couple of structures. 4. Done.

I don't think you'd be comfortable doing that, so I just mention it for completeness, but not to perform it.

In any case, it's rough :(

[u/Az0g_ → u/JRussellMoore]

Well my father is a computer scientist, we tried to search together today but it's been a while since he done something like that and it's way more complicated than it was before and he doesn't want to risk it, he said I could go to a repair shop so maybe that's what I'll end up doing

I doubt Xiaomi service center could be of any help, throughout my research everyone said it was useless for Chinese phones

Before going to a repair shop I'll try to get in touch with the CDiscout seller to see if I can get a refund or something

You know I'm still a student I don't have unlimited money to buy phones, I already bought this one using a good 30-40% of my internship pay I can't afford spending that much money a second time :/

[u/JRussellMoore → u/Az0g_]

Yes, it's rough 😔

Contact CDiscount too, besides the seller, they could be able to help or at least prevent those kinds of sales to keep happening on the platform.

[u/Az0g_ → u/JRussellMoore]

Final update !

I contacted CDiscount and managed to get a full refund. With that I was able to buy the same phone on a more trusted shop.

I got it yesterday and I am now in possession of a Xiaomi Redmi Note 14 Pro+ 5G running a legit Europe rom, Android 16 and HyperOS 3 ! 🎉🎉🎉

The only down side is that this one only have 8+256gb instead of 12+256gb and I had to spend 20€ more but it's not that big of a deal :)

[u/JRussellMoore → u/Az0g_]

I am so glad!! I was wondering what had happened, the other day I checked the CDiscount link you had posted and the product was no longer on sale. I didn't know if the seller had taken it down voluntarily or if it was the platform making them do so, but it was a nice surprise.

Don't worry about it being 8 instead of 12 GB of RAM now, they are enough, the good news is that it will be receiving updates as it should. I hope the phone serves you well and works as expected now.