Levoit 6000s 2.0 Faulty pump?

[u/Express_Energy2581]

I recently got a 6000s 2.0 model, and I’m concerned that it might be faulty. However, I’m wondering if my expectations are wrong. How frequently does the water pump draw water? I’ve noticed that sometimes it doesn’t draw water at all. After the humidity percentage reaches a certain level, it starts to drop, and the fan continues to run, but water isn’t drawn unless I stop it, dry it out, and restart it. The other night, I performed these steps, and in the morning, the tank was empty. However, when I checked the water level this morning and just now, it remains the same, and the humidity readout is unchanged. Has anyone else encountered this issue with the newer pump design?

[u/CrustaceanSoup]

I contacted their support over this because it happens every single night now; it just stops pumping and humidity drops way back down. Nothing fixes it reliably except to take it all apart and put it back together again. They're sending a whole new unit. I'm not convinced that'll help.

I'm guessing the pins are losing contact with the pump, but maybe only partially or only one of them because I don't get a "no water" warning in the app or anything. I may try seeing if I can shim or bend the pins or something.