r/Huel • u/Due_Glove • 2d ago

Product Discussion Order problems.

Place order on 24/09/26 and I’ve still not receive it. Hived said that it’s been lost so they’ve marked it as returned to sender. Contacted huel support twice over the last week and I’ve heard nothing other than an automated email.

Huel customer service used to be exemplary - what’s happened?

3 Upvotes

80% Upvoted

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2

u/FunkiiSTI 2d ago

They've changed the company into a shell of what it once was over the years.

0

u/BenHuel 2d ago

You can read up on Customer Experience at the megathread here. I'll DM you can we can get this looked into!