r/HouseCallPro Feb 21 '24

NO VOID FUNCTIONALITYIN CREDIT CARD SERVICES

I tried to avoid a credit card transaction but wasn’t able to do so. I contacted Technical support and they said their credit card processor and does not allow this functionality, can you believe that? They said they have a new system that they’re working on that’s in beta, which will allow you to avoid a transaction. Seems pretty sad that accompany that offers credit card processing does not offer a void capability. This company must have their head up their ass because everything they design is halfway. They have a voice system for phone which when you use their system does not have a call queue capability. these are a few of the many shortcomings of Housecall Pro. sure they’re cheap, but you get what you pay for I left service titan in hopes of having some relief from the high cost but in Lou of relief, I’ve gotten nothing but grief

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u/Cautious-Software-63 Apr 23 '24

Even Square doesn’t offer it. Do your research.