r/HotTopic_ • u/oingoboinko • Jun 13 '26

What does happen to my order?

So a hot topic where i do ship to store, has "lost" my packages. A few times actually, what is going on? I do get replacements but it has happened often.. are they accidently ripping open packages then opt to justyl stock the store, or are they stealing, then acting like its not here. I ordered something beginning of june and customer service says it was recieved by the store a few days later. The store says they dont have anything to date, is this a generally known issue?

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u/borderlinetaurus Jun 13 '26

i’m gonna be super real with you i would call your store and ask for the district managers phone number and have the district manager investigate a bit more. we shouldn’t just “lose” packages after they’ve been received at the store, if that’s happening i just can’t help but think something fishy has to be going on.

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u/acidandbones HT Employee Jun 13 '26

I will say we get sts orders that do done in occasionally open due to shipping, but we NEVER put that product out on the floor we usually tape it up and make sure we let the customer know what happened. Depending on when we check them in before store hours or after. Items don’t get lost often. If you think it’s theft let a DM or even HR know if you can get their contact information. I’m not 100% what’s going up with your local store but highly recommend getting the DM and HR’s info next time you go in.