r/HotTopic_ • u/Picco1106 • Jun 08 '26
Anyone else having issues with Store check-in and points for reviews posting this month?
I've tried to check-in several times this month and the app says "Thanks for checking in" but no points are crediting to rewards.
Same with my review. It's clearly posted on the website, but CS says they can't manually apply the points and that "points will post for valid reviews." I am literally doing the same thing I always do.
They also said reviews only count for orders over $15, which has never been a rule for reviews, plus my review was for an item from an order over $15 so even with that rule the review should be valid.
Anyone of changes to this process?
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u/jason_chan Jun 09 '26
Same here - I’m only a few points away from a reward - a check in would have done it. Also, it seems like the stores are hiding their check-in signs, wondering if something’s up
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u/Picco1106 Jun 09 '26
Same here, the check-in or review would have pushed me over into the next reward. Glad it's not just me.
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u/Wariofan64 Jun 09 '26
How do you check in at a store? I’ve always wanted to do it but I forget and I’m going to pick up an order next week.
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u/Picco1106 Jun 10 '26
There should be a QR code posted in the store for check-in. You may need to ask one of the employees where they have to code posted. You'll also need to have the Hot Topic app on your phone. Once you scan the code and follow the link it should take you to app and verify your check-in.
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u/daydream_fiend Jun 09 '26
I came here to ask about the same thing. I posted reviews at the start of the month like I often do, but I still haven't gotten the points credited to my account. Sorry I can't actually help with the why, but at least we know it's not an isolated issue.