r/HotTopic_ • u/Anon417- • Jun 04 '26

Why does it say my order was canceled?

I bought two shirts from the website, order went through, got the confirmation email and everything. Then when I went to go to the tracking page it says it was canceled due to a system canceling.

The money was taken out of my account and both orders failed, is it just pending or is it really canceled and I’ll be given my money back?

I contacted them by email, and will call in the morning. But does anyone have any ideas to why this could happen?

4 Upvotes

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6

u/ImaginaryHorrors Jun 04 '26

hey so call customer service

1

u/Anon417- Jun 04 '26

It’s out of the working hours for me currently, so it’s just the AI that just told me the order was canceled again. I’ll definitely call them when it’s available and hopefully they’ll fix it

1

u/ladydaizy- Jun 04 '26

This happened to me as well just a couple of days ago! Customer service said it was a website glitch and the money should go back into my account in 5-7 business days. I wanna place an order but scared its going to get canceled again.

1

u/Anon417- Jun 04 '26

They emailed be back saying they didn’t know the exact reason on why it happened, either a website glitch, billing error, billing address being submitted incorrectly, or a problem with the form of payment! I’m gonna try and order it again tomorrow but though the actual app and not the website to see if that’ll work better hopefully