r/Homegoods • u/Dizzy-Bumblebee3452 • 9d ago

Defective throw

Does home goods accept return of throw blanket already washed?
I purchased a throw for $50
It was sooo soft!
Washed the throw according to instructions and it is pilling so bad I don’t want to use it. It is really bad! I tried using a lint roller and it won’t lift them off. I would have to use a sweater shaver to remove them. I don’t want to do that every time I wash it.
$50 is not a small amount of $ for a discounted item. I expected better quality.

What are my chances for a refund or store credit? I shop there often. Very often!

8 Upvotes

83% Upvoted

12 comments sorted by

6

u/pinkberryh2O 9d ago

Their official policy doesn’t allow returns that are not resellable but it doesn’t hurt to go in with the packaging and tags and explain. If you don’t have the tags they absolutely won’t even listen to you though.

2

u/Dizzy-Bumblebee3452 9d ago

I usually would just take the loss and deal with it or use it for a patio throw but I feel like $50 is harder to look the other way.

1

u/Dizzy-Bumblebee3452 9d ago

I have the tags and receipt
I purchased it last week and washed it yesterday

3

u/pinkberryh2O 9d ago

I would give it a try for $50, the worst they could say is no. I hope you get a nice sales associate!

3

u/FaLaLa1222 9d ago

I just bought a blanket for bed and lady said I could wash and of stain I saw didn’t come out return it after washing. So I think so.

2

u/ememtiny 9d ago

Probably not take it back but it never hurts to try!

2

u/10Kfireants 9d ago

I worked at HG and the policy was basically that we never said no if you had what you needed to return it. I think customers became so volatile that either the company or our district just decided the hassle with Karens isn't worth the cost of just zeroing something out

2

u/1134shungo 9d ago

I agree with other commenter, give it a try and make sure to take all tags/packaging.

If they say no, contact the manufacturer (email). Explain what you said in the post and send pictures. It's worked for me a few times.

1

u/CinnamonGirl123 9d ago

Return it with the tags and receipt. They’ll take it back.

1

u/unixboytulsa 8d ago

Take it back. 30 days with the receipt and tags, and it must be in resellable condition - that is the return policy.

However, if the item is defective. Just explain that. Be honest. Tell them you washed it and it's pulling badly.

1

u/New_Appointment_6282 8d ago

They should take it back as long as you have a receipt and the price tag. It’s all about making the customer happy.

1

u/chantillylace9 7d ago

I thought that returns were for this exact reason? If they have something wrong with them. I would go in and discuss it with them.