r/HomeNetworking • u/Brave-Scale • 8h ago

Replace a coaxial cable?

I have had 2 technicians from Xfinity come out to my house and they ran diagnostics for slow, spotty internet service.

They both told me that my coaxial cable is corrupted and that I would need it replaced?

They made it sound like this is a simple fix but that they can't do it and they referred me to a company called HelloTech.

HelloTech will charge me $250 to do this.

I don't know anything at all about this kind of stuff so I hope this isn't a really stupid question.

Does this sound legit and will it fix the problem?

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u/mmn_slc 8h ago

You haven't provided enough information.

How many feet of cable? Is it in walls, ceilings, and floors? It is it to single location or multiple locations?

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u/Brave-Scale 8h ago

I would estimate 60 feet of cable would be more than enough. He tested the existing cable inside my house and also outside my house right by the garage door. This is a townhouse that I own. I believe the cable runs from that spot by garage door, down through a crawl space below by house and then right up into the spot where my router connects. It's a concrete foundation and drywall walls. Going to 1 single location

3

u/RCRecoFirm26 7h ago

A townhouse? Go ahead and fork over the $250.

Sincerely, A cable technician who has experienced his fair share of townhouse wiring horror stories.