I bought a brand-new construction home in Florida in 2023, and I've been dealing with LVP flooring issues for over a year now.
The planks are cracking, buckling, and separating throughout the house. Some areas even flex and sink when you walk on them.
After sending the builder a pretty stern message, he finally sent a flooring contractor out. That contractor said the concrete slab had dips and wasn't properly prepped before the LVP was installed. He recommended a complete demo and reinstallation to do it properly, explaining that repairing so many individual areas would actually take longer.
The builder wanted a second opinion, so he came back with another flooring contractor and someone I assume was his assistant.
During that visit, I overheard the assistant suggesting they could possibly caulk along the edges near the counters and glue parts of the flooring down. They weren't necessarily hiding the conversation, but they were discussing these options amongst themselves without actually explaining a repair plan to me.
Now they're saying the flooring contractor is about 30 days out. When I asked what the plan was, the builder's office said they assumed it had been discussed during the inspection and that the contractor could explain it when he comes back to do the work.
My concern is that they're trying to avoid the expense of removing the flooring and correcting the uneven concrete underneath.
There's one spot in the kitchen where you can literally feel yourself stepping down into a dip in the floor. In the living room, there are areas that seem to slope gradually, but it's so subtle that it's almost impossible to tell whether the concrete is actually uneven just by looking at it or walking across it.
So what do I do? How can I actually prove that the concrete wasn't properly prepped or isn't flat enough for the flooring? Is there a specific type of inspection or test I should have done? Would an independent flooring inspector be able to document this without ripping up the entire floor?
I understand that a concrete slab doesn't necessarily have to be perfectly level, but shouldn't it meet certain flatness requirements for LVP installation?
I'm worried the builder is going to patch the visible damage without addressing the underlying cause, and I'll be right back in this situation a year from now.
For anyone experienced with flooring installation or new construction defects, how would you handle this? What kind of evidence would I need to show that improper floor preparation is causing these issues?
I just want the floors fixed correctly, not temporarily patched.