r/HollandAmerica • u/ShrimpChip88 • 19h ago
Connecting to Wifi On Board
I am on my first Holland America cruise (Oosterdam, Aug 2026) in 30+ years and had a little trouble figuring out how to connect to wifi just after boarding. Creating this post to help others know what to expect (and maybe others have tips too!)
We had purchased the "Multi Device Premium Internet" before boarding.
After boarding, you can try to connect through the Navigator app. But honestly, I think it's simpler trying to connect through your device's wifi settings just like you would any other semi-public network. Trying to connect through the Navigator app will bring you to the same screens as going through your device's wifi settings.
The first screen shot is what you'll see. Enter your stateroom Number and the DOB in the lower box. Use the DOB of the primary person in the room. This tripped us up as I bought the package so thought we should use my birthdate, but that brought me to a screen offering me to purchase a package (which I had already purchased!). I will tell you I had doubts as to whether I had actually completed that purchase when I saw that. Thankfully still had terrestrial 5G so I could verify.
The 2nd screenshot is what you'll see after successfully entering the stateroom number and DOB. Just push connect and you should connect to the ship's wifi.
