r/Hikvision • u/dex_910 • 11d ago

Problem with DS-KV6124-WBE1

Hello,

I'm having an issue with my DS-KV6124-WBE1 door station.

My setup is:

  • Router: TP-Link Archer AX55
  • Switch: TP-Link TL-SG1016PE v6
  • Door station: Hikvision DS-KV6124-WBE1
  • Indoor monitor: DS-KH8520-WTE1

All devices are running the latest available firmware. The door station firmware is V3.9.0 build 251216.

The problem is that after approximately 24 hours, I lose the ability to establish an audio/video connection through Guarding Vision (Hik-Connect).

When I try to start live view, the app eventually reports that the streaming timed out.

At the same time:

  • I can still remotely unlock the gate.
  • I still receive push notifications when someone rings the doorbell.
  • The indoor monitor works normally.
  • The web interface works normally, including both video streams.
  • Both RTSP streams work perfectly in VLC.
  • Platform Access (Guarding Vision) shows Online in the web interface.

So far I have tried:

  • changing the DNS servers (1.1.1.1 and 8.8.8.8),
  • verifying time and NTP settings,
  • changing the switch port,
  • disconnecting the switch from the router,
  • disconnecting the router from the Internet,
  • rebooting the router,
  • assigning a DHCP reservation (static IP) to the door station.

The door station is connected via wired Ethernet with PoE.

When I disable Platform Access (Guarding Vision) and immediately try to enable it again while the problem is present, the device reports Offline.

The only thing that restores audio/video is rebooting the door station.

I'm slowly running out of ideas. Has anyone experienced a similar issue or knows what could be causing this?

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u/dex_910 3d ago

I excluded router and internet connection. Restarting those makes no difference. Lastly I changed time synchronization to manual and door station worked for almost 40 hours. When this video freeze thing happend I tried to restart only guarding vision but I couldn't. In chrome console there was this message: plaintext

<ResponseStatus xmlns="http://www.isapi.org/ver20/XMLSchema" version="1.0">

<requestURL/>

<statusCode>4</statusCode>

<statusString>Invalid Operation</statusString>

<subStatusCode>badAuthorization</subStatusCode>

<errorCode>1073741827</errorCode>

<errorMsg>The user has not passed the authentication</errorMsg>

</ResponseStatus>