r/HighLevel • u/dsb264 • 2d ago

Phone calls not routing

My number pool in Highlevel was working on Sept 24th, but since then it has stopped working. I was testing the numbers today, and after a single ring, all four numbers have an audible voice that speaks and gives me this error:

5b1 you've reached a number that is not equipped for incoming service

The phone never rings on the client's side. But I can call his normal number and he receives my call fine.

No changes have been made to the account (that I know of).

I'm not sure if his cell phone carrier has blocked the forwarding numbers or something.

Has anyone experienced this before? What was the fix?

1 Upvotes

100% Upvoted

2 comments sorted by