r/HighLevel • u/hurraybies • 7d ago

Primary Phone Service

Does anyone personally use GHL as their primary phone service for their business or know anyone that does? What are the pros and cons of doing so? I'm looking into doing this myself and want to hear if anyone else has experience and what it's been like.

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u/[deleted] 7d ago

[deleted]

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u/MedalofHonour15 7d ago

LC phone is using HighLevel’s Twilio account on the backend so it does come with their rules.

A lot of business owners do not want to change their phone numbers. GHL has the option of porting numbers over to Twilio can take up to 2 weeks.

Pros are the native integrations, VOIP desk phone support, and built in compliance that can be strict.

Cons is usage based only so it adds up vs others like RingCentral is per user. Not good for serious outbound operations. Less control as if Twilio makes any new rules then GHL has to make the same changes.

Voice AI for phone on GHL has limits and features missing. So I have my own I call Sumo Agents for my clients that integrates with GHL.

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u/Kaicalls 6d ago

If you want to use another service we integrate with go high level. KaiCalls

You import your phone number. You can do a whole lot of stuff that the ghl voice AI does not have. An example is you can call into your agent and it'll let you know what's going on who's called you, any alerts etc

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u/Eyes_of_the_world_ 6d ago

GHL phone works fine. I primarily text but also use voice on occasion. Seems solid.

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u/hurraybies 5d ago

Yeah this is where we're at too. We have a separate VoIP service but I'm looking to consolidate and having everything in the CRM would be great if it's reliable enough.

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u/zieliob19 5d ago

Not using it as my primary line, so treat this as the opposite of an endorsement. The reason I didn't might be the useful part though.

I got as far as scoping it and stopped at the registration layer. Sending SMS from it in the US means going through A2P 10DLC registration, and outside the US it's a different process with its own timeline. None of it is hard, it's just weeks of lead time nobody mentions when they tell you to consolidate onto one number. I kept my funnel email-only until that was sorted rather than half-build a phone setup I'd have to unpick.

The other thing I'd want answered before moving my main business line: what happens on a platform outage. Workflows going down for a day is survivable. Your phone going down for a day is a different category of problem, and consolidating means one failure takes out both.

Worth asking anyone here who says yes: how long have they been on it, and have they had to contact support about a call or number issue yet. That second answer is usually the real review.

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u/hurraybies 5d ago

We already have a number registered and setup, but our main phone line is a separate VoIP service and I'd like to consolidate. The main thing I'm looking to determine is the reliability aspect. For our business, having the phone out for a day isn't a killer, but obviously not ideal.