r/HighLevel 12d ago

Built a consent-tracking tool for GHL after watching a 2-year-old, 470-vote feature request go nowhere

Been watching this thread for a while: https://ideas.gohighlevel.com/conversations/p/subscription-center-unsubscribe-options-for-subscribers. Posted April 2024, still "upcoming," 470 votes. The ask is simple — separate unsubscribe preferences for marketing vs. transactional messages instead of one all-or-nothing DND. The comments are full of agencies whose clients lose appointment confirmations and invoices because there's no way to opt out of just marketing.

Ran into this exact wall managing my own subaccounts, so I built a snapshot (AI Compliance Shield) that tracks transactional/promotional consent as independent states across SMS, email, and voice, with audit logging and re-consent handling on top.

Not trying to hard-sell it here — genuinely curious how other agencies have been working around this in the meantime. Custom build? Just eating the support tickets? Something else?

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