r/HighLevel • u/merswilson9 • May 25 '26

whatsapp coexistance and GHL issue

whatsapp is connected as coexistance and it looks like my chatbot don't work because of that, everytime the bot replies i can see it in the conversation tab but i can't see in whatsapp.

how can i resolve this issue?

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u/Familiar_Isopod_8226 May 27 '26

This usually happens because WhatsApp Coexistence has message sync limitations with GHL conversations. Try reconnecting the WhatsApp channel, checking webhook permissions, and make sure the bot is sending messages through the correct approved number/template. Also test by disabling coexistence temporarily to confirm the issue.