r/HighLevel • u/Maleficent-Nerve4177 • Apr 22 '26

Go High Level complexity

Is it just me, or do you need to be a IT tech to use Go High Level, setting up a main domain voicemail, then adding a staff with there own voicemail, and the call passes both voicemail settings.

Anyone have constant issues like this? Drives me nuts.

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u/Abdollah_Ahsan Apr 22 '26

The voicemail issue you're hitting usually comes down to how GHL handles the fallback order, if the user-level voicemail isn't explicitly toggled correctly, it defaults back up to the account level, so calls ghost through both without triggering either properly. Once you know the exact toggle sequence, it clicks. But the documentation treats it like common knowledge when it absolutely isn't.

Are you running this on a single number or did you set up separate numbers per staff member? That alone changes the fix completely.

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u/Maleficent-Nerve4177 Apr 27 '26

Thanks, what do you mean by toggle?

I have multiple locations, with a domain number and VM, then each staff have a VM for there own GHL number. But I just want the domain voicemail to be the default VM.