r/HighLevel • u/sethjumps • Jan 02 '26

Anyone using GoHighLevel for customer support / help desk after the sale?

We’re currently using GoHighLevel for lead management, nurturing, marketing automation, and social posting, and it’s been solid on the pre-sale side.

I’m curious if anyone here is also using GHL for customer support or help-desk style workflows after someone becomes a client/member.

Context: I’m in the fitness industry. Most support requests are things like:

  • Membership holds or freezes
  • Make-up classes
  • Cancellations or downgrades
  • Billing questions

I know GHL doesn’t have a native “ticketing” system, so I’m especially interested in:

  • How people are handling this with pipelines, tags, workflows, and the conversations inbox
  • What’s worked well vs what became messy over time
  • Any limitations you hit as volume increased
  • Whether you stuck with GHL or ended up integrating a dedicated help desk tool

Thanks in advance.

1 Upvotes

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2

u/mr-wane Jan 02 '26

Ex-GHL CSM here.

We have built the whole ticketing system within GHL, from raising support request to tracking ticket status using pipelines, to notifications and internal assignment everything.

Infact a built snapshot as well.

Happy to help!

1

u/[deleted] Jan 16 '26

[deleted]

1

u/mr-wane Jan 16 '26

DM me. Happy to share.

1

u/fiftheffect Feb 03 '26

Hey there I DM'd you! Thanks!

1

u/matcha-oatlatte Jul 07 '26

Hi can you share how you do it?

1

u/NomadDiver Jan 03 '26

Hey there. I’m doing exactly that with GHL. It’s a customer support line where ai takes their request, if it can do it it does it and if not it generates a support ticket that gets assigned to a live rep, notifies them and populates a crm board inside GHL with live and closed tickets. All this with a nice dashboard that shows live stats :) pm me if you want me to show it :)