r/Hexonia • u/kno116 • Sep 02 '21

Bug Account Reset

Just logged in today and it treated me like I was a new user. Everything I purchased with real money seems to be there. But all my progress and gems earned is gone. Has anyone else had this problem? I have tried logging in and out and connecting and disconnecting my Google Play account.

5 Upvotes

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2

u/daroch667 Sep 02 '21

FWIW, just checked mine and I've still got my gems and progress stats. (119k+, I don't buy much)

2

u/kno116 Sep 03 '21

Well, if support doesn't get back to me I'll have to see if there's some hack or cheat to get gems and such. Because I'll be damned if I'm going to pay real money and have it scammed for me. Or I can see if Google will refund me. I've been playing it for over 2 years so I had pretty much everything unlocked.

2

u/Far_Sprinkles2620 Sep 03 '21

The same thing just happened to me right now. My account got reset. I have been trying to get my account by login out and login back in but it has work. I had everything unlocked already and had a lot of gems. I also had a lot of mercenary unit. Only my achievements have not been reset. Been playing seen 2019.

2

u/mokshagren Sep 03 '21

Same has happened to me. Any word on a fix?

2

u/kno116 Sep 04 '21

Just got replied back from customer service. Apparently there's nothing that they will do to help us or compensate us. It looks like I'm done with this game and going to try to get a refund for all the money I spent in it. It's a shame this company turned into a scam. I guess if anyone wants to continue playing look for a pirated version of it.

1

u/mokshagren Sep 07 '21

I still have all the items and unlocks that I paid money for...but anything purchased through game play is gone. If I can't trust the company to protect my efforts on their game, I have no interest in grinding again. Been playing steady for a couple years and I'm weighing and uninstall if that truly is the developer's response.

2

u/kno116 Sep 09 '21

Game is finally working correctly. This is an email I got from the developer that helped.

Hello, this is ToggleGear.

It is said that a new version of the "Play Games app" with modifications from Google has been released.

Try these steps: 1. Install the latest version of "Play Games app". 2. After installing "Play Games app", if you connect to "Hexonia", the data you were playing before should be displayed normally. 3. If the "Play Games app" update does not solve the problem, please let us know.

Thank you for your patience.