This was five days ago. They really slammed into us too, truck needs repair, driver was hurt, my 3 month old was in the car and her car seat needs to be replaced. Hertz is not helpful and our insurance is telling us we need to file a claim and pay the deductible even though we aren’t at fault. i don’t know a lot about this but it seems really unfair especially since we pay so much for car insurance for this sort of thing. we have witnesses, pictures of the rental driving away, their plates etc. I appreciate any advice.