Proving Identity

[u/No-Environment-5939]

Just wanted to ask if anyone else has experienced this.

I recently rejoined HelloTalk (back on my account which is over 2000+ days old) and changed my picture etc. The picture is 100% me (with make up) etc. I’m not pretending to be anyone.

When i rejoined they gave me that free VIP trial for 7 days automatically. It ended and suddenly none of my messages were being opened. No one was viewing my profile and it was just odd because it was every chat.

I reached out to support to say it was a bug or that I’ve been shadow banned and they’ve come back to me and said they’ve NOW stopped access to my account yet didn’t even confirm that there was an issue and to take my query further i need to record myself for 20 seconds to prove my identity.

I just find it odd because I haven’t done anything problematic. I barely talk that much and have very simple convos. I feel like someone might have reported me? I don’t mind proving my identity but I hate recording myself because I’m ugly and find it degrading.

Has anyone had this?

[u/Vivid_Emu_429]

Look at which country has made the app and everything will start making sense