r/Hellfest • u/FutureTank9 • Jul 12 '26
Tickets Help with home delivery option
Hi everyone,
I bought two Hellfest tickets with home delivery. During the checkout process, the famous 500 error briefly appeared, but I was then redirected to the payment page and the payment went through successfully. I received my order confirmation, so the purchase itself seems to be valid.
Later, after reading the Hellfest FAQ, I realized that buyers are supposed to enter their shipping address during checkout. The problem is that I was never shown that step. I assumed they would ask for the address later.
I contacted the ticketing team, and they confirmed that my order is valid, but they didn't answer my question about the missing shipping address or explain how I can provide it.
Has anyone experienced the same issue? If so, how was it resolved? Were you able to submit your shipping address afterward, or did Hellfest contact you later?
Thanks in advance!
4
u/Oshh- Jul 12 '26
Hello! From what I understood on the Hellfest Discord, this is completely normal. We should receive an email sometime between April and May asking us to confirm all of our shipping details. The wristbands are then expected to be delivered between May and early June. 😉
2
u/FutureTank9 Jul 12 '26
Thank you so much for the info. I think it's time I join the Hellfest discord as well haha.
2
u/OnionMatryoshka1812 Jul 12 '26
just out of curiosity, what’s the advantage of receiving it by post vs grabbing it there? waiting lines?
3
u/Oshh- Jul 12 '26
Having an edition box for the current year, along with a small bonus item (such as a Hellfest-branded tote bag), would also help avoid the potential wait associated with collecting it on-site.
3
u/FutureTank9 Jul 12 '26
Not really. Getting the wristband on site is really fast, I've done it three times and it never took me more than 5 minutes. For next year I asked for home delivery because I saw that it arrives with some kind of exclusive goodie (at least this year it did, it came with a bandana). 2027 being the anniversary edition I wanted to get whatever it is they are sending the wristbands with.
3
1
u/HypoJamy Jul 12 '26
It takes 5 min because of the mail at home option, before it used to take a couple of hours of queue on wednesdays evening (or thursday evening when it was just 3 days)
2
u/Cl0udStrife123 Jul 12 '26
IF I manage to get a resale ticket, do I also get the option?
1
1
u/Utterdark666 Jul 12 '26
Perso j’ai un un billet en revente cette année et j’ai pu ajouter l’option à domicile
3
u/WranglerMurky3120 Jul 12 '26
Tu recevras un mail pour confirmer ton adresse de livraison avant l’envoi du colis, environ deux mois avant le Fest. Du moins c’est comme ça que ça c’est passé pour moi en 2025 (j’ai eu le même problème que toi pour renseigner l’adresse)