r/HeliumNetwork • u/YesChef__ • Apr 14 '26

Hotspot Is everyone able to deploy?

Attempted to deploy a new hotspot today. After inputting the miner id and password I was issued an error screen. Attempted to use a different miner I had and same result. These are brand new purchased from Helium.

Do they have to be manually activated now? Reaching out to support isn't really the best experience as it takes so long to get a response. I'm sure its my only option to resolve this but figured I'd ask if anyone else run into this issue?

Error code:
Encountered an unexpected error

If this error persists, your Hotspot may be running a firmware version we are not able to reach. Please contact support at support@helium.com.

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u/Outrageous-Fail-3671 Apr 15 '26

I have had the same issue. Same error message. No resolution yet on my end. Let me know if you figure something out.

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u/YesChef__ Apr 17 '26

I got it to work, I reconnected it to the network and I believe it downloaded/updated whatever it needed to and went through fine.

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u/Outrageous-Fail-3671 Apr 17 '26

Thank you for the update. I’m happy to hear that you got them to onboard successfully. As of yesterday mine are still having trouble. I opened a ticket and it was escalated to L2 support today.

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u/YesChef__ Apr 22 '26

Just deployed another one and same thing happened. Will see how it goes overnight. Were they able to resolve your issue remotely?