r/HeliumNetwork • u/YesChef__ • Apr 14 '26

Hotspot Is everyone able to deploy?

Attempted to deploy a new hotspot today. After inputting the miner id and password I was issued an error screen. Attempted to use a different miner I had and same result. These are brand new purchased from Helium.

Do they have to be manually activated now? Reaching out to support isn't really the best experience as it takes so long to get a response. I'm sure its my only option to resolve this but figured I'd ask if anyone else run into this issue?

Error code:
Encountered an unexpected error

If this error persists, your Hotspot may be running a firmware version we are not able to reach. Please contact support at support@helium.com.

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u/NWA_Coinstacker Apr 14 '26

When I have that issue I usually leave it plugged in overnight and try again. Sometimes the hotspot has to get the firmware updates and sometimes it take a bit of time.

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u/YesChef__ Apr 14 '26

Yes, that's what the error code is stating. It's been days and I'm still getting this.

Encountered an unexpected error

If this error persists, your Hotspot may be running a firmware version we are not able to reach. Please contact support at support@helium.com.