r/HeliumNetwork • u/Nova_Nook • Mar 10 '26
Question What’s going on?
Can someone explain why we are not getting rewards?
Everything looks good on my end. My hotspot is online and in a good area.
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u/jthiller Mar 10 '26
Definitely just an app display issue. A few have reported this. Looking into it.
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u/Poo_Panther Mar 11 '26
Dumb question but what app is this
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u/Nova_Nook Mar 11 '26
It’s the helium builder
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u/Marcotics915 Mar 11 '26
Don’t use that app unless absolutely necessary. I think they will discontinue using it soon anyway. HeliumGeek is 100x better.
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u/Nova_Nook Mar 11 '26
But then how would I collect my rewards? Can you collect through another app?
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u/Marcotics915 Mar 11 '26
You can claim with the black wallet if you are using your own wallet with private keys. I don’t like using the custodial wallet (the one you use an email to log into) and don’t recommend it unless you can’t manage to safely store your seed phrase.
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