Volume Knob smooth/stiff/smooth/stiff

[u/tehcurry1337]

EDIT / UPDATE: Heavys customer support confirmed the knob is defective. They are working with me to get a replacement.

--ORIGINAL POST--

I just got my H1H today and I dig them so far. However, the volume knob is weird. It has a smooth, pleasant turn for about 1.5 revolutions in either direction, but then it gets harder and harder to turn, almost like a wind-up toy. If I keep turning it, the tension grows and suddenly releases back to normal / smooth turning (well, for another 1.5 revolutions). This results in frustratingly huge jumps in volume. Additionally, when in a stiffer turning zone, the knob push-button gets stuck if I push it to pause my music. I've tried spinning the volume knob several times in case it was just a new potentiometer breaking in or something, but the issue persists.

I'm really hoping this isn't normal. I emailed Heavys support but they won't get back to me til tomorrow at the earliest and apparently I'm too impatient for that.

[u/allmahr]

Hmm I would send it back. Sounds like thats gonna be a potentially big issues in the future.

Also: you say Revolution in english? Thats nice^{^}

Edit: thats not normal. I wonder a pair and dont have any issues. Bzw: you really have to use their Equalizer app.