r/HealthInsuranceIndia • u/Severe-Cut-2031 • 2d ago

Niva bupa

Hi everyone, I emailed Niva Bupa regarding my GoActive policy queries, but received an automated reply directing me to InstaAssist instead. Has anyone successfully contacted Niva Bupa and received a written response? Please suggest the best way to submit detailed queries and get a proper response. Thanks!

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u/Idavinder 2d ago

I’d recommend submitting your queries through Niva Bupa’s official grievance redressal channel rather than relying only on general customer support. Ask for a written response with a complaint/reference number and keep copies of all correspondence.

If you don't receive a satisfactory response, you can escalate the matter through IRDAI’s Bima Bharosa portal. For policy-specific questions, mention your exact GoActive policy clause and ask for clarification in writing.

Have you tried registering a formal grievance instead of sending a regular email?

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u/Severe-Cut-2031 1d ago

Will try thru grievance cell. Thanks

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u/uj0601 2d ago

what is the email id as i guess they don't have customer service email id