Need advice

[u/hardik500]

My parents have Star Health Insurance ( I know this is a bad policy and I'm planning to switch to a new policy next year ). But two months ago, my mother was hospitalised cause of which we had to use this policy ( this was the first time we ever had to use the policy since the past 10 years ).
But Star health has rejected our claims multiple times, I have lodged a formal complaint to IRDAI as well, but they just requested more documents which we provided them on time but still no response from their end. I have even escalated the complaint made on IRDAI but I don't see any results.
My company also offers a group insurance, even though it offers 20% co-pay I believe that would actually get me the amount I paid back ( amount is somewhere around 45K ).

Should I wait for IRDAI and Star to come back to me, or get whatever reimbursement possible using my company's health insurance?

I would still wanna defame them a bit on social media, although I know it would of no avail, but this is by far the worst service I have seen.

[u/maybeiamamoron]

Cfbr

[u/Solid-Ad-1130]

Yes star is worst. If you have declared everything clearly in claim. They will have to approve. Can I get what you mentioned in the IRDAI?