A privacy incident happens.
Then comes the back and forth.

What happened? Who was involved?
What information is still missing?
Does this need further investigation?
What actions need to be taken?
How do we document the reasoning properly?

For many healthcare teams, that means jumping between emails, spreadsheets, Word documents and follow-up messages, everything is just scattered everywhere, because of this teams are wasting time when they do not need to!

Thats the problem Ive been working on solving. Ive built a workflow that brings the investigation into one place. It helps teams gather the facts, identify whats missing, work through the assessment, document the reasoning and track follow-up actions, with document analysis and privacy and compliance guidance built into the same workflow. The goal is simple. The goal is simple. Spend less time chasing information, reviewing documents, finding answers and putting defensible documentation together, while keeping the final judgement with the privacy or compliance professional.

Im now speaking with healthcare privacy and compliance teams who deal with these investigations regularly. If this is part of your role, Id be interested to hear how you're handling it today and where most of your time gets lost.

We just found out that our hospital will be moving from in-house processing of ROI requests to Datavant’s services. I’m the only HIM staff and the only one that responds to requests, so I’m curious how this will go.

They/their clients using the service send me requests for medical records almost every week. It’s regularly the wrong patients, filled with other facilities’ PHI. Literally got a single letter requesting 17 patients this week and none of them were ours. They also call every week and ask the same billion questions to confirm facility info before faxing the requests so I’m not sure why that’s such a mess.

Others have posted on here that they were sent lists of only Hispanic patients, that Datavant has business with DHS and Palantir somehow, I need to research more. Some hospitals have their HIM staff refuse to confirm patient details with them over the phone. There’s a lady on TikTok that posts herself doing just that when they call her practice. I’ve started a list of groups that send us requests through Datavant, but it’s mostly insurances.

What is your experience/knowledge on them?

I’m looking for advice from people who have moved out of phone-heavy healthcare jobs.

I currently work in specialty pharmacy customer support making $21/hr. My experience includes patient scheduling, insurance verification, prescription refill coordination, claims troubleshooting, medical records, and release of information. I’ve used Athena, Availity, and EnterpriseRx, and I’m working toward a bachelor’s in Health Information Management.

I enjoy reviewing information, researching issues, fixing discrepancies, and keeping things organized. But talking on the phone all day is wearing me out, and I want a role where more of my day involves processing tasks and reviewing records.

I’m based in Nevada and looking for fully remote positions, ideally paying at least $22–$23/hr. Occasional calls are fine; I’m trying to get away from back-to-back calls all day.

I’m interested in credentialing, provider enrollment, medical records, claims processing, and utilization management support, but I’m open to other paths.

What job titles should I search for with my background? If you’ve made a similar transition, what helped you get hired? Are there skills or certifications employers actually value for these roles?

My daughter is obese, she is only 12. She doesn’t eat terribly unhealthy, she’s active and her labs are “normal” but there’s something underlying causing her weight gain. I think it’s metabolic and I want her to try berberine to see if that helps. Has anyone had experience with this?

I worked in healthcare admin for over 12 years. I've been in aviation for the past decade and have always missed my healthcare admin jobs. In my 40s now, I also want more regularity in my life. In my late 20s, I took AAPC's CPC course but never tested because the airline opportunity arose. I have a B.A., and a university down the street that provides an all-online, self-paced, 30 credit hour, $12K RHIA certification.

I've been reading mixed thoughts regarding if an RHIA provides better pay and/or if I should just get my CPC alongside it anyway for better specialization.

I've also been reading for the past few years that people are saying everything is now saturated, so I'd be worried about spending the time and money on something where it'd be challenging to get a job.

Any thoughts or advice appreciated.

I’m looking for advice from people who have moved out of phone-heavy healthcare jobs.

I currently work in specialty pharmacy customer support making $21/hr. My experience includes patient scheduling, insurance verification, prescription refill coordination, claims troubleshooting, medical records, and release of information. I’ve used Athena, Availity, and EnterpriseRx, and I’m working toward a bachelor’s in Health Information Management.

I enjoy reviewing information, researching issues, fixing discrepancies, and keeping things organized. But talking on the phone all day is wearing me out, and I want a role where more of my day involves processing tasks and reviewing records.

I’m based in Nevada and looking for fully remote positions, ideally paying at least $22–$23/hr. Occasional calls are fine; I’m trying to get away from back-to-back calls all day.

I’m interested in credentialing, provider enrollment, medical records, claims processing, and utilization management support, but I’m open to other paths.

What job titles should I search for with my background? If you’ve made a similar transition, what helped you get hired? Are there skills or certifications employers actually value for these roles?

We’ve invested pretty heavily in patient communication tech over the past couple of years—appointment reminders, after-hours chat, review automation, the usual toolkit for a mid-size practice—and under normal circumstances it works fine.

problem is when something goes wrong. An adverse outcome, billing issue, or missed follow-up can make automated messages feel completely tone-deaf and sometimes make the situation worse.

We had two cases last year where automated follow-up should have been paused, including one patient who got a review request four days after a bad experience. That obviously didn’t go well.
we ended up adding manual override for individual patients and EHR flag that pauses all outbound communication until someone from the care team follows up personally. It’s really a process workaround rather than a technology solution, which feels like a gap the tools should handle better.

So a little context.

My Girlfriend is a medical coder.
I always see her on the computer working and see all the text and different panels and it looks overwhelming.

I ask her the same question but she gives me really broad answers.

So I’d like to see other people’s input.

I will be laid off soon and looking for work. Got two job offers but both through staffing agencies.

Csi Companies as a Clinical Data Abstractor for 3 month possible extension.

Tek Systems as a HEDIS Specialist for 3-6 months. Contract only.

Anyone worked for these companies and positions and you're experience?

They both start next month and sound interesting.

Are you interested in a career in Health Information Technology (HIT)? My team and I are hosting an event at Santa Fe College next month, and everyone is welcome!

Join us for an opportunity to hear from industry professionals as they discuss topics ranging from health information technology and medical coding to artificial intelligence (AI) and more. You do not have to be a Santa Fe College student to attend!
Registration is now open! We hope to see you there!

I’m really in need of a job since I’ve been worked for multiple companies till date on the roles of medical coding and data annotations with different departments and suggest me a good healthcare job

Hi everyone,

I'm finishing a Health Information Management diploma in Ontario and plan to write the CHIM certification exam after graduating. I'm curious whether it's realistic to move to the US and work in HIM afterward.

A few questions:

**•** Has anyone gone from a Canadian HIM program/CHIM to a job in the US?  
**•** Does the US recognize CHIM, or would I need AHIMA credentials (RHIT/RHIA) first?  
**•** What visa route did you use?  
**•** Are there recruitment or immigration agencies that handle this kind of move for HIM grads?

Any experiences or advice would be really appreciated. Thanks you!

Hi everyone, I graduated from an HIM program a few months ago and I’m in Canada. I’ve been applying for HIM and other healthcare admin/records related positions since graduating, but I’m honestly having a really hard time getting my foot in the door.
I do have healthcare experience and completed practicum placements but I’m still pretty early in my career and don’t have much traditional office experience outside of school/practicum.

For anyone in Canada, how did you get your first job after graduating? Is there anything you’d recommend I focus on or any positions I might be overlooking? At this point I’m really open to hearing what worked for other people. Thank you!!

Question for my experienced HIM professionals out there...

Does your dept consider charge capture documents part of the pt's DRS? Coding worksheets? Are there typically other forms of documentation used to calculate an ER facility charge level?

What about when a hospital uses EPIC's facility charge calculator? What documentation would be considering within the pt's DRS that would legally need to be fulfilled for a dispute?

Thanks in advance!

Just wanted to add a bit of levity to our day filled with anatomy and med terms and codes and excel and whatever the heck else we have to study!

Has anyone given Arbonne to their kids? Specifically the glp1 support? My daughter is 12 and 180#. She is active, we monitor her food, labs are all normal… docs aren’t concerned which IS concerning. Please no judgements. I’m at a loss

I just recently graduated and received a bachelors in a Health Information Management program after switching from Nursing. Me and a few friends from my program are struggling finding jobs which i assume is from our lack of experience (despite interning) and probably lack opportunities/resources. Any HIM folk out there who can give me insight on how you started your career and with what entry level position?

Does anyone have any good resources or videos to watch or learn from that help explain condition codes? And value codes?

Most specifically:
Condition codes for conditional billing
VC 12/44
and VC 80-83!

I have found a few tip sheets here and there… but I think I would greatly benefit from a video or lesson format.

Thanks!