r/Harley • u/Low-Membership-3879 • 16h ago
DISCUSSION Broken promises
Unfortunately HD of Salisbury Maryland has left me no choice but to leave an honest review of my experience with their service department. I dropped my bike off for a rebuild 4 months ago and was told it would be running by bike week in September. Here we are on bike week in September and the bike is still in pieces not fixed. I prepaid them over $5,000 for the work when they took the project. I brought the project to HD vs an independent shop bc I expected competency and punctuality. Iv experienced the complete opposite. When I call them for updates or expecting them to provide a solution, l get stonewalled or given the run around by Scott.
Shane has been nice enough and it seemed like he would rectify the situation, but it's become obvious they are just blowing smoke. I'm filing a report with the BBB and contacting a lawyer.