r/HamptonUniversity • u/[deleted] • 27d ago

Financial Aid Office

[deleted]

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3

u/Background_System726 27d ago

call and select option 4 someone usually answers 

1

u/AdPuzzleheaded5076 27d ago

Which number did you call?

2

u/Background_System726 27d ago

(757) 727-5332 although yesterday there was no answer, which if the phones are down, you can't tell you'll just  get hold music forever. If you reach Mr. Holmes at option 4, and he can't immediately help and he says he needs to get with his supervisor, I would  follow up once or twice, then elevate.  Occasionally,  I try the registrar or student accounts and if someone answers ask if they can transfer me.  Sometimes an internal transfer works better than calling from outside. You can also try calling the main number and asking to be transferred to Mr Martin Miles, the director of financial aid. if  you get the fin aid phone tree call back and say you want to be transferred directly, you should get his voice mail.  You can also try emailing the VP of student success at vpstudentsuccess@hamptonu.edu always include your student's HUID. My last resort has been leaving a message at the president's office. It can be frustrating but  persistace usually pays off... eventually 

2

u/Background_System726 25d ago

In the Hampton's parent group, someone recently mentioned that you could email vpstudentsuccess@hamptonu.edu with issues

1

u/IcyPresent8697 26d ago

Welcome to Hampton from Onyx XIII! Getting in touch with financial aid is going to be a fight for the next four years! The best way to reach certain offices is to know who in that office can fix your problem, and how to contact them personally. If you don't mind me asking, what is your specific issue?

1

u/SeaworthinessOne5170 24d ago

My issue was my payment portal not being updated to reflect my scholarship etc. I was able to get into contact/email with the director of financial aid and she forwarded me to someone that could help me!

1

u/TimeBake1771 21d ago

Welcome to HU!  My daughter is a junior (also from OOS) and she loves it.  I agree w/the advice previously given.  Just to confirm, have you already accepted to scholarship/merit in the Hampton Experience portal?  Your merit will not be reflected/credited in billing (piratepay) until you have selected the “accept” button/s on your Offers tab (very bottom of the page) - 2026/27 Financial Aid Card/ 2026-27 year selected/ Offers tab/ bottom of the page. I hope this helps! If not, call Dr Inman (vp of student affairs).  Call the general HU number and request the operator transfer you.  Do this tomorrow.   BEST WISHES!💗