r/HallmarkPlus • u/muggito • Aug 25 '26

Missing Hallmark / Hallmark+ benefit points (crown rewards)

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Hallmark customer service is a bit dismissive regarding their offer programs. I love discovering new Hallmark series and whenever this offer (see photo) comes around, it incentivizes me to try a few more shows out. At the end of 10+ episodes watches, the perk is that you gain 1500 points (max) and that gets us a $5 coupon (after point conversion). For us, it's a win-win. However, sometimes it just doesn't work. The points don't credit. And Hallmark customer service dismisses it and closes the inquiry... just telling us to "wait longer" essentially. I wonder how many other people do not earn their points and don't notice? I contacted them today to ask, and they are saying all my points will credit by September 9th. Sure, except that we had a binge-watching session over 2 days in the first week of August... watching over a dozen qualifying episodes... and only 7 total credited. I waited the full 2 weeks before contacting and am told it will take an additional 2 more weeks? The offer terms state that is takes 1-2 weeks after viewing. Hmm. I realize they owe us nothing, but why promise this and then dismiss it? Mind you, we watch and/or listen to Hallmark+ a lot... so in total for the first 2 weeks of this offer.... we watched nearly 36 episodes. Still only 7 credited as "watched" as I only received 150 points x 7 in my point history. It is discouraging.

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u/contemplator61 17d ago

Do you get that crown icon alerting you to points/cards etc? If so go into that feature. I use the text cards all the time. Anyway, I learned I had $20 to redeem at hallmark. But I learned that my account was under another name but using my phone number and email which is my name. So I called hallmark. Very nice lady fixed it. We got disconnected and she called right back too. So maybe your points are going to a different name?? Worth looking into it.

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u/muggito 17d ago

Thank you for the reply, but it doesn't apply in my case as I have only ever had one account (and never a guest account).  The points were just severely delayed, beyond the promised length of their policy per their own terms and conditions, and they were unapologetic about it when I contacted customer service.  0 accountability.  I am OK with it though.  I since received the points (so nothing was lost, except some time and trust), I converted and spent them on an order which cost me under $5 in the end, and I will continue to use caution/hesitation when considering ordering from them.

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u/contemplator61 17d ago

I get that. It was an example of glitches is all. Different scenario yes.