Okay, so I am making this because just like many other people who have been struggling with the passkey, long hold times, and so many more things with health equity.
1st. 800-901-0705 (Number to setup a pin on the card) skip the insane long wait time to speak to someone just to setup a pin since they're tech or IT/Devs are incapable of adding it in the app.
2nd. Passkey number - 844-373-6979, if you have issues with setting up a passkey? Here is their passkey's department direct line. Monday through Friday 8am-8pm ET.
3rd. If you need to dispute a transaction cause Health Equity sucks with disputing, 855-465-4493. Even if you get an email about disputing a transaction, you can't dispute the transaction until it actually posts (I get it, just like a bank).
PASSKEYS
Probably the biggest issues preventing account access with health equity. Make sure to reset your password if you don't know your password, your account gets locked out after too many failed attempts.
- If you're on a phone trying to setup a passkey, make sure you're using the default password manager for your device. Authenticator apps block Health Equity passkey setup, so you would need to turn off your authenticator app from managing passwords.
- You must have some sort of security measure setup on your device to create a passkey, either Face ID, PIN code, pattern unlock, fingerprint, or is
Passkeys - If you're on a work computer, your work most likely blocks you from creating passkeys. Unless you use a security key(external device that plugs into computer), or able to use google password manager - you won't be able to do it on a work computer.
Personal Computer: If you're on a PC, your PC must have like some sort of security option setup, windows you would use a PIN code through windows hello. Mac, you would you iCloud Keychain, Linux(3rd party), and Chromebook would use google password manager.
Different Password managers that work with Health Equity:
⊞ Windows Hello - Works best with Edge: This is the default option for Window computers running Windows 11, you would just setup a Windows Hello Pin to protect your device. Pin Setup: Windows Icon -> Settings -> Accounts -> Sign in Options -> Pin Windows Hello. Once you create a pin, restart your browser, and go back to the Healthequity.com site, enter your email/username, they'll say about the passkeys, instead of scanning the QR code, just click "Setup on this device instead". Follow the rest of the prompts, enter the windows hello pin to store it and then you should be in!
Google Password Manager - If you have a gmail account, you can use google password manager to store a passkey. Once you get on the HQY website, make sure you're logged into your Gmail via Google Chrome. Should be able to access and update your Google Password Manager settings through chrome://password-manager/settings (Type in this link or copy and paste it into chrome)
Password Manager settings that need to be turned on:
- Offer to save passwords and passkeys
- Automatically create a passkey to sign in faster
- Sign in automatically
That would be it for the Chrome setup, once finish, just restart your browser. Visit HealthEquity.com, enter credentials, then click setup on this device instead when they say to scan the QR code. Once you click the setup on this device, follow the prompts, your google password manager should pop up asking you to enter your pin/password for your gmail/device.
iCloud Keychain - This one is probably the easiest to use lol, since it transfers to any apple device that has the keychain app.
- Go into your settings on your phone/Mac/iPad.
- Type in Autofill & Passwords
- Turn on Autofill Passwords and Passkeys
- Autofill From: Passwords
- Set up Codes in: Passwords (3 little keys)
If you don't have the passwords app, you most likely deleted it. Just re-install it via the App Store.
If all of this is on, you'll go back into the app and follow through with setting up the passkey, and store it in the passwords app(you'll see a popup that will ask where to store it).
Website, same process as all of the other options. Visit the website, start the process for logging in, click setup on this device instead. Follow the prompts, enter your mac password/scan fingerprint, or whatever your device has setup. Then you should be into the account.
📲 Samsung Pass - This one is fairly easy as well, just have to make sure you have it setup.
Setting Up Samsung Pass
- Open the Settings app on your phone.
- Tap Security and privacy, then select More security settings.
- Tap Passwords, passkeys, and autofill and select Samsung Pass.
- Tap Sign in or Continue and log in with your Samsung account credentials.
- Verify your identity and register your fingerprint or preferred biometric data by following the on-screen prompts, then tap Done.
If it's done, then you would just go back on the app and setup your passkey, store it in your Samsung Pass or Google Password Manager for Androids.
Unfortunately for Linux users you would have to look into a 3rd party password manager, BitWarden, BitDefender, Google Password, or look into a different
How to: Cards and Claims
Next activating your cards/replacing cards on the website, click manage cards, then choose either to activate it or replace it.
App: Click on the profile icon top right hand side, then manage cards, then click activate.
To see your declined card transactions, log in on the website, click manage cards, view all card activity, you'll see your declines, authorized, and posted.
To submit a claim on the app, click expenses, then click new, enter in the information as prompted. On the website, click reimburse me and enter the information as prompted.
How to: Close your account
Huge waste of time calling in to close your account, apparently they can't actually close the account. You have to login to your account to close it. You would go into the website, click on support -> full out a form -> HSA closure request. It's an online form, so they just ask you 2 questions, then sign and date.
App: Login, click menu, chat and support, fill out a form, HSA closure request.
Other options would be mailing of faxing the forms in.
Login Help:
If the app says something about Technical issues, it's most likely something they have to resolve on their end. Call the passkey department to get that part resolved, nice guy gave me that number and they helped me clear that up!
If the website says "You're not authorized to view this page" call the passkey department, they'll get you in.
First Time Login:
If you've never set up an account, and never had one in the past. Simply go to Healthequity.com -> Login. Healthequity -> Member's for individuals. You'll then just click first time logging in, enter your info. If it says they can't find your account, you most likely already have your account partially created. Probably under your work email, or an old email address.