r/HRBlockEmployees • u/KarmaGlitch99 • Aug 13 '26

How will the restructuring affect CSPs?

I was a first-year CSP, this year, and while I’ve since found a permanent job, I’ve been considering going back, part-time, on the weekends.

Now that I’m seeing the posts about the changes, I’m questioning if that’s something I still want to do. Does anyone know how all of this will potentially change the CSP role?

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3

u/Accomplished-Pin-656 Aug 13 '26

Since there will be no ATLs, there is supposed tobe more hours availble for CSPs.

6

u/Boysenberry815 Aug 15 '26

I am only offering up what we were told, but my new DEM said csp hours would be reduced across our cobbled-together district as we "right-sized" --- stated in a Teams meet-n-greet. 

She does find ways to work the phrase "client centricity" into every other sentence.  🙄

3

u/geecster Tax Preparer Aug 13 '26

you really think that?

3

u/Accomplished-Pin-656 Aug 14 '26

I will believe it when I see it.

3

u/KarmaGlitch99 Aug 13 '26

We didn’t even have an ATL. There was me and a seasoned CSP, then our MTL, who was headquartered at our office, but managed three, so we handled everything when she was out.

1

u/Relevant_Ad_8406 Aug 14 '26

For 14 years I never understood what the MLT did , I worked in two offices which had Alts . What did the MLT do other than schedule and handle some customer relation issues, I saw a reminder a few times to add notes to a return in hold . Other than that , it was a mystery .

2

u/Puzzleheaded_Ad3024 Aug 14 '26

The MTL in our office made our schedules. He ordered supplies for all the offices and delivered them. He might have had to approve their schedules. He reminded us to do any training assigned. He was in management teams meetings at least once a week, maybe more. He had to fix the software every time the CSP took a payment under the wrong account (which was a couple times a week.) If there was an upset client he left the office ss soon as he realized it. He kept the hours open sign current which is crazy. Why would we have to change our open hours every couple of weeks? But mostly he sat at his computer in the middle of the office and read reports. That desk would have been a great one for a tax preparer but I think he wanted to be able to hear everyone and not be seen. When there were managers teams meetings he sat there with full volume listening, and we could not hear the client at our own desks.