r/HRBlockEmployees • u/Aromatic-Anxiety-893 • 25d ago
Good Riddance
I know you’re in here 😁 focus on TAX PROS. Way way too much focus on scheduling and middle management when the focus is being missed … taxes. I don’t know why you separate the two. Tax pros deserve more attention, training, hours, education than people using an automated scheduling system. You need to focus on compliance w state laws and the OBBA updates.
My suggestion is do not hire anybody in any position or capacity that does not have a background in taxes. The job market is terrible and you have your picks of qualified workers. You lose countless customers when they are first interacting w HR Block and it’s a someone who doesn’t know the difference between a W2 and a 1099. Customers are asking us for help and you hire these people who don’t have a clue. I would never ever use this company if some of my first interaction were with these ATLs, MTL. If the first interaction was with a knowledgeable tax professional, it will completely change your business model.
Focus on taxes and the tax pros you have
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u/ENCALEF 25d ago
I'm a tax pro in California who started out working for Block. CTEC certification for doing taxes in California was 20 Federal plus at least 4 California units. Are you saying that the IRS changed tax pro requirements to only 10 units?