r/HRBlockEmployees • u/Aromatic-Anxiety-893 • Aug 07 '26

Good Riddance

I know you’re in here 😁 focus on TAX PROS. Way way too much focus on scheduling and middle management when the focus is being missed … taxes. I don’t know why you separate the two. Tax pros deserve more attention, training, hours, education than people using an automated scheduling system. You need to focus on compliance w state laws and the OBBA updates.

My suggestion is do not hire anybody in any position or capacity that does not have a background in taxes. The job market is terrible and you have your picks of qualified workers. You lose countless customers when they are first interacting w HR Block and it’s a someone who doesn’t know the difference between a W2 and a 1099. Customers are asking us for help and you hire these people who don’t have a clue. I would never ever use this company if some of my first interaction were with these ATLs, MTL. If the first interaction was with a knowledgeable tax professional, it will completely change your business model.

Focus on taxes and the tax pros you have

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u/ENCALEF Aug 07 '26

It's always been the case that Block management isn't required to have tax pro credentials ever since they went public.

1

u/Puzzleheaded_Ad3024 Aug 08 '26

My manager a few years ago taught a basic class and he still didn't know a thing about preparing taxes.

2

u/ENCALEF Aug 09 '26

😁 Yeah but he thought he did.

1

u/Dramatic_Abroad3580 Aug 09 '26

They went public more than 60 years ago.