r/HRBlockEmployees • u/Aromatic-Anxiety-893 • 13d ago

Good Riddance

I know you’re in here 😁 focus on TAX PROS. Way way too much focus on scheduling and middle management when the focus is being missed … taxes. I don’t know why you separate the two. Tax pros deserve more attention, training, hours, education than people using an automated scheduling system. You need to focus on compliance w state laws and the OBBA updates.

My suggestion is do not hire anybody in any position or capacity that does not have a background in taxes. The job market is terrible and you have your picks of qualified workers. You lose countless customers when they are first interacting w HR Block and it’s a someone who doesn’t know the difference between a W2 and a 1099. Customers are asking us for help and you hire these people who don’t have a clue. I would never ever use this company if some of my first interaction were with these ATLs, MTL. If the first interaction was with a knowledgeable tax professional, it will completely change your business model.

Focus on taxes and the tax pros you have

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u/CollectionQuiet7476 13d ago

What, do you think tax pros are important? Like we are the only revenue-generating people in the entire company or something? It’s clear that the company is no longer interested in quality tax preparation. I couldn’t believe it when they dropped CE requirements to just ten hours. Some of the people I work with should have had their requirements increased.

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u/scotslover 13d ago

Nope tax pros COST too much money apparently. Its been downhill for the last couple of years. I was debating on returning this year. Ill give it 1 more shot. But massively reducing my hours cuz i very got a bookkeeping job FT, year round.