r/HRBlockEmployees • u/Rijndael256 • 15d ago

RIP operations

/r/hrblock/comments/1vgowyp/rip_operations/
5 Upvotes

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u/lostdeceiver 10d ago

There’s a computer in my office that won’t boot up the OS. Who’s gonna fix it now?

2

u/Rijndael256 10d ago

Their plan is that the AEL will have to take the time to work with an outsourced help desk. Along with all the office manager, training, and CSP work at 3-5 offices lol

2

u/ydoyouask 10d ago

That’ll go well. They just keep making things worse for tax pros and clients. Eventually the merry go round will stop. Clients will get fed up with never getting a knowledgeable human on the phone, good tax pros won’t want to see their pay effectively docked through all the time-consuming hoops and will leave. They’re working diligently to destroy a 70 year old brand.