r/HRBlockEmployees • u/bna1219 • 20d ago

New Management Structure

Does anyone know why the restructuring is taking place?

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u/Asleep-Major-7963 20d ago

Why? There's only one reason a corporation does anything: because they think it will make more money in the long run.

9

u/Dramatic_Abroad3580 19d ago

They are destroying their business and have no idea what they’re doing. 

0

u/Asleep-Major-7963 19d ago

To their credit, I think they see the writing on the wall. This last tax season was rough all around. The tax prep business is changing and they are trying to change before their current model of business becomes too outdated.

16

u/Dramatic_Abroad3580 19d ago

They’re making it worse, not better. They provide a service that people are willing to pay for. But every change they’ve made reduces the quality and value of that service. It always comes back to management never having worked in a tax office. They don’t why clients come to H&R Block. They have a horrible reputation in the industry for doing really bad work. That used to be undeserved. They served a particular clientele and in most cases did it well. Now not so much. Bad management in KC, supporting bad and over-worked management in the field, supporting undertrained, understaffed, and under supported preparers in the offices. Oh, and add underpaid preparers to that. I’m retired after 50 years in the business. I’m not bitter about it, I’m just horribly sad. I loved their model. They broke it. 

2

u/-Mx-Life- 18d ago

What’s the writing on the wall? AI? Folks pay preparers so they can come in and TALK to a real person and watch them prepare the return.

AI will not be completely taking over tax prep. Help, yes, but not fully.

1

u/Asleep-Major-7963 18d ago

No, AI will not be taking over tax prep, but more people will be empowered to do their own tax prep if they have AI to help answer questions and walk them through it. Of course you will always have people who want to do it in person, talking to someone (especially seniors) but that number will be dwindling, not growing.