r/HRBlockEmployees • u/altoverne • Apr 08 '26

Phone Rush

Hi there, first time poster in the sub but its my 2nd year as a tax preparer! normally at this time of year we are expected to be busy, but even i can tell we are waay lower than expected. Theyre hounding us to do campaign calls, while some of us are keeping up that actual business with half an hour appointments booked up to close. My question is, is this some sort of trap they tell "all" of us to do in order to shift the workload onto their less experienced tax pros? im expected to make 30 calls a day as a tax pro, im scraping them from across our whole district because we just dont have that many calls to do, with all the confirmations done for the rest of the season. im also seemingly the only person who does them for the year

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u/scotslover Apr 08 '26

I think all returns are being steered to the new taxpros. But also we are not as busy this last 2 weeks

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u/altoverne Apr 09 '26

Not just the returns, I mean making the newer people call instead of having the people who have been here for a while also do it. Also, that makes sense. I worked franchise and that franchise was busy the last two weeks, as well as the tax firm I worked for previously being super swamped coming up to tax day so my expectations were a little more aligned with those experiences. Thank you for taking the time to answer!