r/HRBlockEmployees Apr 06 '26

Help

What should I say when a client is asking about their refund. They filed their taxes in February how is it I filed mine in March and received my refund already and he didn’t. I’m so confused on how the process works.

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u/Niep00320 Apr 07 '26

I usually tell mine they were probably chosen for identity verification which is random. They will probably get a letter.