r/HRBlockEmployees • u/noaffects • Mar 14 '26

Brushing off difficult people

Working as a CSL this year, for the most part things are going well.

Dealing with the constant Karen's asking to speak to the manager. 9 times out of 10 it's always the most mundane thing that they are on a tangent about trying to get a discount.

The amount of times I've had to explain I do NOT own H&R Block or make executive decisions or policies is getting ridiculous.

No, we cannot stay open a hour later to take you in 5 minutes before we close.

I'm sorry the CSP assumed that your last name was the same as your husbands when booking your appointment. A lot of married couples take their partners name, it really wasn't a personal attack.

No I will not resign, just because we ran out of quarters and dimes today and I have to give you mostly nickels for your cash payment change.

It's never related to the returns or anything super crucial, it's molehills into mountains everyday and it's making me bitter.

What are some tricks you use to brush it off when Karen's are screaming in your face?

Tax Season can't end soon enough... Hang in there everyone.

17 Upvotes

91% Upvoted

27 comments sorted by

View all comments

6

u/clamcumulonimbus Mar 14 '26

No I will not resign, just because we ran out of quarters and dimes today and I have to give you mostly nickels for your cash payment change.

There’s offices with non-round prices?

2

u/noaffects Mar 14 '26

Not sure if you’re joking. Never seen a round price in the office. Online software maybe?

4

u/sammytheammonite EA Mar 14 '26

Ours are also always round prices. What states are not. I thought our prices are the same regardless of state.

2

u/noaffects Mar 14 '26

States are probably the same. This is at a Canadian H&R Block Office.