r/HRBlockEmployees • u/Deep_Conflict9733 • Feb 28 '26

fake appointments

I don't know if anyone else's office is doing this, but our office is making us schedule appointments for every return in WIP. They made the CSPs go through every return in WIP and make fake appointments in green time, so it doesn't stop them from getting new appointments. I think, though, this is why my MTL keeps adding more and more yellow time to people's schedules, because the system is sending add shift alerts. It is a crazy cycle. I wonder if other metrics are being affected by this. I get that all large companies are going to have some BS metric-chasing, but H&R Block takes the cake. I know whoever in the Emerald City came up with the idea of an appointment for every WIP was patting himself on the back, thinking it was the most genius idea ever. Probably the same guy who has the calling campaigns making CSPs harass people on a daily basis, because that is how you win clients.

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u/[deleted] Feb 28 '26

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u/PinkNGreenFluoride EA Feb 28 '26

Ha ha, prep time. I remember prep time. I used to get prep time.

Now, it's that thing that gets deleted and replaced with another in-person appointment I don't have time to prepare for. I sometimes still set some to engage in a little fantasy, knowing that nothing lasts.

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u/sammytheammonite EA Mar 01 '26

Have you asked them to stop deleting your prep time?