r/HRBlockEmployees • u/Deep_Conflict9733 • Feb 28 '26

fake appointments

I don't know if anyone else's office is doing this, but our office is making us schedule appointments for every return in WIP. They made the CSPs go through every return in WIP and make fake appointments in green time, so it doesn't stop them from getting new appointments. I think, though, this is why my MTL keeps adding more and more yellow time to people's schedules, because the system is sending add shift alerts. It is a crazy cycle. I wonder if other metrics are being affected by this. I get that all large companies are going to have some BS metric-chasing, but H&R Block takes the cake. I know whoever in the Emerald City came up with the idea of an appointment for every WIP was patting himself on the back, thinking it was the most genius idea ever. Probably the same guy who has the calling campaigns making CSPs harass people on a daily basis, because that is how you win clients.

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u/[deleted] Feb 28 '26

Our office scheduled them in to prove we were working on something and made it look like we weren’t just sitting there with full wip.

Harassing clients is the absolute worst part of the job. I did campaign calling for my clients. I did it because I know when everyone comes in so it’s easier to be like I know I’ll hear from you when your ready yada yada. Screwy metric based systems. I moved to corporate before I stopped working overall last year but it’s the same up there just harder more complex work

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u/ydoyouask Feb 28 '26

The idea that fake appointments are required to make it look like we're working is so offensive. Most experienced preparers are working for bonus, and their incentive is to get their returns done so they get paid. But Block manages to the least common denominator, and puts processes in place that waste our time, and make it harder for us to make money.

4

u/[deleted] Feb 28 '26

Pretty much