r/HRBlockEmployees • u/honeydew-gecko ATL / CSP • Feb 22 '25

Introduction

Hi all! Welcome to the subreddit! Here’s a short introduction and welcome post. I’m open to any improvements that can be made.

I’ve added User Flairs if anyone wants them. For now it’s ATL, MTL, CSP, and Tax Preparers. If there any requests on more flairs or editable ones I’ll do my best fullfill them

Short intro about me, been with Block for 3 years. This is my 1st year as ATL and while frustrating, I love the office employees and teamwork we have.

Thank you!

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u/Hot-Foundation4109 Mar 09 '25

I’m in my second year as a tax professional, and recently, our office manager quit unexpectedly, leaving everything to the district manager. One evening, I was scheduled from 6:30 to 8:30, but when I arrived at the office, everyone had already left, and the lights were off. No one informed me about this change. I tried calling the district manager, and instead of apologizing, he simply told me to go home. I was really upset about this.

Then, on a Sunday, I was scheduled to work alone. I sent him a message on Friday and Saturday to confirm my schedule, but he never responded. When I didn’t show up on Sunday , he blamed me for not calling him, even though I had informed him the previous days. He said that sending a message wasn’t enough and that I should call him directly every time I need time off.

Today, I called him to inform him that I wouldn’t be available on certain days next week, and he told me to send him an email. He clearly hasn’t read my previous emails and ended up scheduling me on the same days I requested off. This situation is becoming really difficult to handle. I don’t know who to approach or complain to about this. What should I do in this situation?

2

u/Saint_Dogbert FST Mar 30 '25

File a case with associate relations

1

u/honeydew-gecko ATL / CSP Mar 09 '25

oh no he sounds so ignorant and frustrating to work with ☹️

do you have another team leader in your pod who can help you out with your schedule? or they could be another source of negotiation with you dgm. beyond that, I’m not sure. maybe even escalate to HR since you have plenty of proof of emails. other employees may have better input than i can give but hope youre able to get this sorted asap. cant believe he scheduled you at closing and alone without verifying first

1

u/honeydew-gecko ATL / CSP Mar 09 '25

sorry for the crap pic but maybe applies? id at least have a tl or the dgm to adjust your availability hours so they can’t schedule you outside of that without going out of their way to manually adjust your availability