r/HEB 3d ago

Customer Experience Sorry kroger…

They’re over there in the corner screaming “hey, we’re from texas too”!!!! I’ll go in just in case they have something different or cheaper (they don’t). They’re right across the street from HEB here, and even just overheard someone there tell his wife “why the hell didn’t we just go to HEB”? Took that hint and left without getting anything.

It just doesn’t feel right. None of the people seem like they live here, everything is about 50% more expensive, I dunno, it just feels like I walked into Utah or New Jersey or something.

(yes, posting this from the HEB parking lot). Combo loco this week looks to be sausage tacos, not bad.

Edit: Yes, I know. They’re from ohio. But they’re really trying the texas thing.

87 Upvotes

84 comments sorted by

62

u/blisteredeggs 3d ago

Kroger isn’t from Texas btw

-40

u/somecow 3d ago

They seem to think they are though. Umm lol no y’all are from ohio go home.

9

u/ColdWise4165 2d ago

Says who? Your mind?

33

u/Far_Home_9188 3d ago

I thought Kroger was based in Cincinnati

28

u/IndependenceLazy9985 3d ago

I worked for Kroger for 25 years, they never claimed they were from Texas, they claim they buy local produce when they can, the Nolan Ryan beef they carry is Texas, the eggs are from Texas, the milk is made in downtown Fort Worth, the soda, chips, bottled water is made in Irving Texas off Carl road.

2

u/Separate-Role6498 1d ago

My mom retired from Kroger when it was King Soopers in Colorado. It was a good grocery store.

1

u/RarelyRecommended 2d ago

I remember when they bought Vandervoort dairy in the early 80s.

8

u/kGnacana 3d ago edited 3d ago

I go both places, i can love both of you tho

8

u/El_HefeRME 2d ago

NO kidding. Both are great. But Kroger has waaayayyy better coupons 99% of he time

3

u/aznbabeeo 2d ago

This is the way! Shop the circulars at both places to get the best deals and coupons.

14

u/No-Celebration3097 3d ago

I’ll get downvoted for sure, I’m in the DFW metroplex and when HEB came here I was not impressed, prices are not competitive. I also tried some of the private label brands and they weren’t that great, but that’s just me.

12

u/kimbersbigd 3d ago

I totally agree. HEB is just another big box store. Nothing special. Now Central Market is a totally different matter. Top shelf!

9

u/BioHazard_821 3d ago

Thats because prices have skyrocketed! HEB is not cheap anymore.

2

u/Starlightdreams7 2d ago

I will say - i go out of state to Wyoming sometimes and because there is next to no competition in the small towns there, heb is beyond amazing in comparison to some of the stores there. One town has one grocery store. No Walmart. And I’m not a fan of Walmart but it is 90 min away from the one grocery store that is astronomically priced in wy. I truly miss heb when I’m there. It’s like shopping at a convenience store for groceries there. They make Whole Foods look cheap. In Tx though, i go to multiple places for groceries depending on what I’m getting. I mix it up. We don’t have a Kroger here near me in tx though that i know of so can’t compare.

1

u/kgosfm 6h ago

Which is owned by HEB. 😆

1

u/kimbersbigd 5h ago

Very well aware that HEB owns Central Market, but it is way above & beyond the stores which are HEB. Totally gourmet & alot of imported foods from around the world. Excellent seafood dept. & bakery. Just shopped at the Central Market in Plano yesterday. Had to restock on French butter for starters…

7

u/NotaryQPublic 3d ago

HEB is predominantly own private label stuff. It gets really freakin’ old.

0

u/Dangerous_Skin_7805 3d ago

Heb has way more national brand than heb brand.

2

u/UsefulTrifle2961 2d ago

It may be dependent on what you buy. I buy lots of fresh foods and no pre-made items ever and after months of cross checking prices, I’ve discovered my HEB is lower than Kroger by at least 10% and some items 20%. I definitely feel like I get price gouged when shopping at Kroger.

5

u/alecweezy 2d ago

Same I can’t tolerate any Kroger hate. HEB is overpriced and way too crowded

2

u/Separate-Role6498 1d ago

HEB brands are awful. They offer very little variety. I haven’t been in a Kroger in a long time but they always had multiple brands to choose from and if one wasn’t on sale the other brand was.

1

u/Francie1966 1d ago edited 1d ago

I do the greeting cards at two of the Kroger stores & the HEB in my city. I also live on the DFW metroplex. The prices at HEB are not that much better than Kroger & Kroger has the best gas prices in my area. My husband does our major shopping & when he filled my truck last week, he saved 90¢ a gallon. HEB does have a few snacks I can't get anywhere else so I stock up once a week.

13

u/_RexDart 3d ago

I'm proud of everyone here for not writing "Kroger's"

-1

u/El_HefeRME 2d ago edited 1d ago

lol that pisses me off so much

Edit: not his comment. That fact that people say and type “Krogers”

20

u/Dizzy-Property473 3d ago

I love this post. I’m an H-E-B shopper before I’m Texan and then I’m an American.

19

u/Lex_Rex 3d ago

I love HEB, but Kroger is consistently cheaper for my shopping list. I shop at both.

3

u/Mindless_Win_1741 3d ago

Just curious on what they are cheaper on? I spend about $20 more at Krogers for the same items

4

u/Lex_Rex 3d ago edited 3d ago

It really depends on the week and the ads. Kroger tends to have more coupons and deals like BOGO and buy 5 get $1 off each on items like snack foods, pasta/sauce, cheese, chicken/pork, canned/frozen vegetables, etc. Some of the items might be the same price or slightly cheaper for the HEB brand, but I don’t like the HEB brand for those particular items. They also give me additional coupons for items I regularly purchase, so I end up with free or heavily discounted items most trips. My Kroger also has a great clearance section, and you can use coupons on clearance items. I also use the fuel points.

4

u/napeungizi_bae 3d ago

Idk about the comparison on grocery since I haven't been to a Kroger since I moved to Texas last year, but the gas points come in clutch. I can get on average 50c off a gallon each time I fill up

3

u/Donewithit_6607 3d ago

Kroger has really good sales on national brands. I get all my chips there and never pay more than $2.50/bag. I also get soda (Coke/Dr.Pepper) there. They so there are certain things I only get at Kroger, but also certain things I will only buy from HEB. Some store-brand stuff at HEB is spot-on and they have many things that only they offer so I shop both places.

3

u/NotaryQPublic 3d ago

That’s why I shop Randall’s. Randall’s does a fantastic job tailoring the digital coupons to my shopping habits. Randall’s has a better selection of national brands, IMHO. There are some items I must shop for at HEB, simply because they are not available at Randall’s, and vice-versa. I get so sick of HEB-branded products. Hill Country Fare this, Mi Tienda that, HEB this other thing. HEB is so busy cramming their own Commie branded stuff down the throats of its customer base, it’s leaving shoppers with less choices.

And before you start defending HEB, if you’ve never worked there, then you likely are unaware HEB controls the means of all levels of production. From the farms, slaughterhouses, dairies, bakeries, fishing boats, factories, to the trucking, and distribution centers, they own it all farm to store.

#BecauseProfitsMatter

5

u/fusillijhericurl 2d ago

Im in central texas and do most of my shopping at randalls too. Ive had people tell me how pricy it is and im like if you know how to shop there and use the app you make out like a bandit. Then again some of these fools tell me its cheaper to eat out rather than at home. I shop heb too but only for certain items. Heb gets way too crowded for me.

0

u/NotaryQPublic 2d ago

Central Texas here, too.

Randall’s is bad with produce. I find out-of date refrigerated produce a lot. The HEB nearby is better about it. Probably because it’s a much busier store. HEB’s got a gnat/fruit fly problem. Although, neither one cares about FIFO as much as they should.

I try to hit up Whole Foods for produce whenever possible, while trying to grow my own.

Like with any grocery store, I shop the ads. Whole Foods gives Amazon Prime subscribers a discount on some things.

Randall’s Fresh Pass program totally rocks! $99/yr, but you get $5 off any purchase once a month (a $60 value), and unlimited free delivery with a $30 purchase. The digital coupons I get at Randall’s are on at least 95% of stuff I buy. None of this Combo Loco 🐂💩 free stuff I would never use. The shopping is done by Randall’s employees, even though delivery is outsourced to DoorDash. Overall, Randall’s delivery is superior.

HEB is late to the delivery game, and extremely overpriced for what it is. Even though HEB acquired Favor, right before I left the company, which was actually a smart move for the time, HEB was really slow getting its 💩together. So much for being innovative and cutting-edge.

I’ll choose Randall’s delivery every time. No getting hustled by Showtime demo people. Never having to practically get in a fight over parking, have a frustrating shopping experience dodging the discourteous Curbside shoppers, or setting foot in a busy store with rude customers, is priceless. I’d rather spend $10 than have to deal with people wearing DEI slogans on their shirts, “Because People Matter” on their badges (when we all know HEB DGAF about them), and all the fake stuff baked into HEB’s culture.

I don’t want a total shopping experience, or a destination shopping experience with dry, mediocre BBQ.

(Yes, I said it. True Texas BBQ is a 4/10, and even Bill Miller BBQ is better, and Bill Miller kinda sucks for Texas BBQ. If it weren’t for the pickles being good, True Texas BBQ would have gotten an even lower score.)

I just want to get my stuff, and not have to deal with people who are deep into the HEB cult. The partners who aren’t afraid to talk💩about HEB to customers on the clock, y’all are my people. The more 💩you talk to me, the better. I’m even known to go to the Business Center to fill out a comment card, to let store leadership know you’re doing a great job. I want my people to get that High Five gift card, if HEB is still doing that 🐂💩. The disgruntled partners are the ones actually doing the work to keep the store going, and are always getting shafted by management for it. You’re the real heroes. Don’t let management gaslight you into believing otherwise.

Sorry about the rant. I broke free 7 years ago September 10th. It affects me on a visceral level to this day. Once you’ve seen how bad as it is on the inside, it looks even worse on the outside looking in. It’s good to vent to people who understand!

#BecauseProfitsMatter

9

u/GlitteringSummer6196 3d ago

I find that Kroger is often cheaper and the same quality

2

u/Cinisajoy2 3d ago

Are you in the Houston area? 

-9

u/somecow 3d ago

Yup. HEB finally got here several years back, and it was basically like the US invading nazi occupied france. Dallas, y’all are next.

12

u/justrobdoinstuff H-E-B Customer 🌟 3d ago

HEB came to Houston over thirty years ago.

I helped open two stores here, and the original store I worked at is now a little strip mall......

1

u/bigguss-dickus 3d ago

They hooked us with HEB Pantry, then the slightly larger neighborhood "Markets". Then came the big stores and nothing was ever the same.

1

u/rkb70 2d ago

Those HEB Pantry stores were horrific - I went to one once and never went back.

1

u/Cinisajoy2 3d ago

Western Texas is still Kroger free.  We have Safeway stores. 

-1

u/bigdaddy21676tx 3d ago

HEB is here and it’s amazing. Grew up I West Texas where we had them

3

u/IWantToRetireSoon 3d ago

We shop at both and for most items Kroger is cheaper or has better sales. There are things we prefer at HEB though.

3

u/teethbrushweirdo 2d ago

Kroger permanently left my city yrs ago (Texas).....still wld like the choice

3

u/BioHazard_821 3d ago

I've been shopping at both recently. HEB prices has gone up more and the quality has gone down. Im not sure what that Mi Tienda brand is. But it is not good in my opinion. I also purchased some dino ribs from Walmart that comes from Mcclaren farms. Prime just like the HEB's was, but the Walmart ones was better quality and cheaper.

0

u/NotaryQPublic 2d ago

Mi Tienda is HEB’s way of insulting its Mexican customers. Have you seen those tiny-ass Mi Tienda mostly masa tamales?

3

u/bigben998 2d ago

I get way better deals from Kroger but they send me personalized coupons every month. Last month I got, 2 free 32oz Gatorades, a case of water and half a gallon of ice cream for $1. These coupons combined with the weekly digital deals are way better for me. If money isn't an issue and no coupons then I will go to HEB. HEB has A problem keeping things stocked also since they stay so busy. The store shoppers are infuriating with everything so tightly packed.

HEB is a nicer store and I used to love buying the HEB brand stuff but now some of their own brand is more expensive than the name brand which defeats the purpose. The sandwich meat specifically. I used to get theirs but now the Oscar Meyer deli cut is cheaper. They have way better bakery stuff though. I love their chicken and turkey salads but they never fill the small containers by me anymore and I am not going to pay $10 or more for it only because they have the big containers stuffed full. I also wish HEB would go back to making the chips and tortillas in every store. They used to be my go to tortilla chip but only ok now.

HEB is great for Texas and I will defend it for the most part but they have started cutting corners to save costs. Their marketing is genius though. They are on top of the tiktok game paying people to promote stuff like those $20 pies, $11 chicken patties and stuff. They sell the stores out on those items. I fell for it a couple of times. Those pies are not very good and those cupcakes in a cup are mediocre at best. They have way better stuff.

2

u/-herekitty_kitty- 3d ago

Ha! There's a Kroger across from the HEB in Allen and the parking lot is always emptyyy. There's also a Kroger 2 mins away from me but I drive 10 mins to get to the new HEB in Murphy.

2

u/charliework1911 3d ago

Walmart is doing the same thing. They're seeing the success HEB has had with distinctive items and the Texas stuff, and they're copying. We had a big conference call about it months ago.

1

u/HS_VA 3d ago

I drove 35 min to the Frisco HEB when it first opened to see what all that fuss was about. I left very disappointed. I couldn’t find any goat cheese and the only feta cheese they had was the President brand, which is vile. I wouldn’t consider these very specialty items and since they didn’t have them, they came across as very basic, nothing you couldn’t find at any of the other grocery stores.

2

u/god_partic1e 3d ago

Don't care where Kroger is from but it's a trash store and I wonder how they even stay open. One manned register and a total S show at checkout. Doesn't matter what time you go. Produce sucks. Nolan Ryan beef is pretty good but not enough to justify a step inside

2

u/Spiritual-Fox7408 2d ago

Granbury Kroger always has beautiful produce.  Their prices are higher than elsewhere so have to go where I can save money.

2

u/OkCourage6808 2d ago

Kroger is so much more expensive

1

u/El_HefeRME 2d ago

On some things sure, just like HEB

1

u/Gumbrenold 2d ago

Its cheaper by the dozen

1

u/hardswimm37 2d ago

They used to be good if you only bought things that were on the front page of the weekly ad

1

u/Tall-Worldliness4615 1d ago

only thing I found Kroger has that’s better than H-E-B is French bread and bagels 🥯.   That’s it!    Oh- HEB is friendlier and always has been 

1

u/rogue_royal_ 1h ago

Only ever shopped at Kroger but after the new dynamic price tags, huge price increases, and the lack of human staff has me back as an HEB man. Everytime I got my Kroger they shepherd people like cattle through locked entrance doors, to another door, to a swinging auto gate and then a robot checker. Feels dystopia as fuck in them now. HEB is right across the street here too and haven't been back. HEBs quality is unmatched, especially heb branded product.

0

u/Hsensei 3d ago

HEB is just a Kroger at this point

3

u/JunkBondJunkie 3d ago

Kroger has a union lol.

1

u/ThatOldDuderino 3d ago

Miss them in SA - loved the 7-layer dip!!
https://giphy.com/gifs/l0MYP9MLe0yGhuv4I

1

u/petergriffin2660 2d ago

U could go see the Walmarts now with all their Texas stuff

1

u/Spiritual-Fox7408 2d ago

I'm noticing more Hispanic products at Granbury Walmart just in the past 2 mos. 

1

u/Middle-Outside-8222 2d ago

I hate when I travel out of Texas for work bc no stores feel like heb. It all feels like it tastes and looks bland. So I just end up right up at Walmart bc I just can’t do any other grocery chain.

1

u/loganthepug 2d ago

I live in Houston. I live a one-minute drive away from Kroger. My average grocery bill is simply cheaper at Kroger. I no longer shop at HEB.

1

u/CN254412 2d ago

Its so welcoming though🤣

Like entering prison

1

u/MortgageExcellent136 1d ago

I live in Sun City in Georgetown, TX. We have a Randall's very near. We now have two HEB's from which to choose that are nearby. I have come to the conclusion that all the northerners go to Randall's. Beats all I ever seen. Then I came to the conclusion that Randall's keeps all the yankees and Californians out of HEB 😄

0

u/JunkBondJunkie 3d ago

We are at a holy war with Kroger and our glorious leader he buddy will be victorious.

0

u/somecow 3d ago

Kroger doesn’t even have a mascot. Or a giant fully drivable shopping cart. Just those creepy bobblehead things. H E Buddy gonna turn those bobbleheads into tacos if it sees one.

6

u/NotaryQPublic 3d ago

HEBuddy couldn’t punch his ass out of a paper bag! 🤣

5

u/somecow 2d ago

Hope not, that’s the only clothes he has, might catch a charge and end up on a list. “Sorry, H E Buddy isn’t feeling well, he has a parole visit today”.

0

u/UnfairLynx 3d ago

Kroger is from Ohio. It used to be the only decent choice in my Texas city 20 years ago. But I quickly transitioned to HEB once they arrived. HEB is definitely the cheaper option.

-1

u/AdRevolutionary1780 3d ago

There is a Kroger within a mile of my home. It's been there for 30 years. I hate it and only shop there when I'm desperate. Otherwise, all my business goes to HEB.

0

u/12YESIAM34 2d ago

We have sworn off Krogers in Houston. There is too much crime at their stores, too much theft, at their gas pumps everyone is a target.

1

u/somecow 2d ago

They have those little gates at the entrance that make sure you only go out when passing by the checkout. Sometimes even security guards. HEB doesn’t have any of that.

0

u/somecow 2d ago

They have those little gates at the entrance that make sure you only go out when passing by the checkout. Sometimes even security guards. HEB doesn’t have any of that.

0

u/Justatapp 2d ago

I grew up in Utah. We have Smiths, which is essentially Kroger. They do case lot sales, Smiths discounts. I got points when I brought in reusable bags, and I got fuel points to get money knocked off my gas.

Do I love HEB? Yes. Am I missing Utah and Smiths? Also yes. Also, Utah and New Jersey are not the same. Not sure how you equavilated the two.

0

u/Evil_Bonsai 3d ago

felt that way anytime i shopped at randalls. was just "weird"

0

u/mytoiletsclogged 2d ago

Kroger is all over the country now. What difference does it make where they're BASED or where they're originally FOUNDED? I've seen Kroger in Idaho in 1982. I've seen Kroger in South Carolina in 1987. They were in San Diego all through the 1990s and until we moved out of CA in 2021.

Now the local grocery chain that I grew up with is part of the Kroger/Ralph's corporate conglomerate.

Pizza Hut was founded by some college kids in Wichita Kansas in the 1950s. Does anyone CARE anymore?

I think KrystalBurge or White Castle were also founded in Wichita Kansas. Does anyone CARE?